Terms & Conditions

Effective 26 July 2026 · Version 1.1

These Terms & Conditions ("Terms") govern your use of RealTeasy, a service operated by RealTeasy (Pty) Ltd (registration number 2025/873582/07) ("RealTeasy", "we", "us"). By creating an account or using the service you agree to these Terms. Our full company and contact details are on the Legal & Company Information page.

1. Definitions, and what a Report is not

These definitions matter more than most, because they describe the limits of what you are buying.

"Report" means any output of the service, including a Property Scan, a Home Value Estimate, a Snap & Scan result, and any figure, range, score, chart, verdict or commentary within one.
"Estimate" means an automated statistical opinion of likely market value, produced by software from listing data, comparable listings, published statistics and artificial intelligence analysis. An Estimate is a computed opinion, not a measurement, and not a statement of fact about what a property is worth or will sell for.

RealTeasy is not a property valuer and does not provide valuations. We are not registered with the South African Council for the Property Valuers Profession, no registered valuer prepares or reviews a Report, and nothing we sell is a valuation, an appraisal or a sworn appraisement for the purposes of the Property Valuers Profession Act 47 of 2000 or any other law. A Report may not be used, and we do not offer it, for any purpose requiring a valuation by a registered valuer, including a bond or mortgage application, a deceased estate, a divorce, an insolvency, expropriation, rating objections, financial reporting, or proceedings in any court or tribunal. If you need a valuation, instruct a registered valuer.

We are also not an estate agency or property practitioner as defined in the Property Practitioners Act 22 of 2019. We do not market, sell, let or manage property, we do not act as intermediary between buyer and seller, and we earn no commission on any transaction.

2. The Service

RealTeasy provides AI-generated property intelligence Reports for the South African property market, across three modules:

Property Scan: you paste a link to a public property listing and receive an AI-generated market Report (an Estimate of value, market statistics, comparable listings and negotiation guidance). After a full Report you may opt in to have us re-check the listing periodically and alert you to changes ("Guru keeps watching").
Home Value Estimate: you submit your own property's details, photos and optional documents and receive an AI-generated Estimate and Report.
Snap & Scan: you photograph a for-sale board and share your location, and we attempt to identify the matching public listing. Where no listing can be matched, you receive a street-level brief instead.

The service also includes a property watchlist ("My Properties", limited to 2 properties on free accounts, with higher limits on qualifying plans), periodic automatic re-estimation of tracked properties, portfolio and deal-pipeline tools on qualifying plans, free bond and property calculators, and an AI support assistant.

An account is required to scan. Registered users without a subscription receive 1 free Teaser scan per day. Full Reports are paid for with credits (see section 4). Reports are delivered at unguessable shareable links; anyone you give a link to can view the Report's basic content, while its paid market widgets remain visible only to you. Snap & Scan results are never link-shareable, because a Snap contains a photograph of a private home and its coordinates.

3. Account Terms

You must provide accurate information when creating an account and are responsible for keeping your login credentials confidential. You must be at least 18 years old to create an account. You are responsible for all activity that occurs under your account.

4. Subscriptions, Credits & Pricing

Our current plans, billed in South African Rand (ZAR), are:

Plan	Intro price	Standard renewal price	Credits / month
Starter	R79.00 for the first month	R149.00 / month thereafter	100 60 in the first month
Guru	R149.00 for the first month	R349.00 / month thereafter	250 100 in the first month
Portfolio	R499.00 for the first month	R999.00 / month thereafter	750 200 in the first month
Starter	R1,290.00 for the first year	R1,490.00 / year thereafter	100 60 in the first year
Guru	R2,990.00 for the first year	R3,490.00 / year thereafter	250 100 in the first year
Portfolio	R8,990.00 for the first year	R9,990.00 / year thereafter	750 200 in the first year

Credits are the billing unit for AI Reports. A full Property Scan (or re-run) costs 20 credits and a full Home Value Estimate (or re-run) 25 credits; the current price of any chargeable action is always shown before you confirm it. Plan credits are granted each monthly cycle (also on annual plans) and reset at the end of each cycle: they do not roll over and carry no cash value. Separately purchased top-up credits do not expire and are only consumed once your plan credits for the cycle are used up. Top-up packs are one-off purchases at the prices shown at the time of purchase.

If a Report cannot be produced, the credits reserved for it are returned to the pocket that paid them, and a failed scan does not consume a free daily allowance.

The intro price applies once, to a user's first-ever subscription. Every subscription after that (including re-subscriptions) is billed at the standard renewal price from day one. Consumer Protection Act disclosure: your subscription renews automatically at the standard price shown above at the end of each billing period, until you cancel. We will not increase prices on an active subscription without giving you reasonable prior notice. Prices are not subject to VAT: we are not a registered VAT vendor.

5. Plan Changes

You may change plans at any time from your subscription page. Upgrades take effect immediately: you are charged only the prorated difference for the remainder of your current billing period, shown to you before you confirm. Downgrades (and changes with no positive difference) are scheduled to take effect at your next renewal and never trigger a charge; a scheduled change can be undone before it applies. We may from time to time offer a retention discount when you begin cancelling; any such offer applies at most once per subscription and renews at the discounted price only for the period(s) stated in the offer.

6. What You May Submit

You choose the listing links, addresses, photographs and documents we process. By submitting them you warrant that:

You are entitled to ask us to retrieve and analyse the page at any URL you submit, and doing so does not breach that site's terms or any law;
You own or have permission to upload any photograph or document you submit, and it does not infringe anyone's rights;
Any personal information about other people contained in what you submit (for example in a document or a photograph) is there lawfully and is limited to what the Report requires;
For a Snap, you were lawfully entitled to take the photograph from where you took it.

We may refuse, stop or remove any submission, and we may decline to retrieve any URL, at our discretion. If you believe content in a Report infringes your rights, our Notice & Take-Down procedure tells you how to tell us.

7. Acceptable Use

You may not use RealTeasy to:

Scrape, systematically extract, or bulk-download Reports, listing data or market data other than through the interface as intended for your own personal or business use;
Resell, sublicense, or redistribute Reports or Report data to third parties, or present a Report as your own work or as a valuation;
Attempt to circumvent credit charges, report quotas, rate limits, or subscription tiers;
Submit URLs, photographs or documents in breach of section 6;
Use the service for any unlawful purpose or in a way that infringes the rights of others.

8. Free Tier & Fair Use

Registered users receive 1 free Teaser scan per rolling 24 hours (failed scans are not counted). The AI support assistant is limited to a fair daily number of messages, with a higher limit for subscribers. Free allowances do not roll over and carry no cash value. We may adjust free allowances with reasonable notice.

9. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; you retain access to your plan's features (and any remaining plan credits) until the end of the billing period you have already paid for. Top-up credits remain on your account. We do not provide partial refunds for the unused portion of a billing period except as described in our Refund Policy.

10. Cooling-Off Period (Electronic Communications and Transactions Act)

In line with section 44 of the Electronic Communications and Transactions Act, 2002, you may cancel a subscription without reason or penalty within 7 (seven) days of subscribing, unless the service has by then been fully performed with your express consent (for example, if you have already consumed your credit allowance for that period). See our Refund Policy for how to request a cooling-off cancellation.

11. Intellectual Property

The service, its software and the presentation of a Report belong to us. Your Report content is yours to use for your own property decisions, subject to section 7. Listing text and photographs reproduced inside a Report remain the property of their owners; they are included so you can see what was analysed, and they are not licensed to you for any other use.

12. Limits on our liability, and what a Report is not

Please read this section carefully. It limits our liability to you and asks you to accept risk. It is drawn to your attention in this form for the purposes of section 49 of the Consumer Protection Act, and you accepted it when you registered.

Reports are estimates and opinions produced by software, provided for information only. They are not financial, investment, legal, tax or professional valuation advice, and no Report is a recommendation to buy, sell, finance or refrain from any transaction. An "invest", "value play" or "pass" verdict is analysis, not advice.
An Estimate may be wrong, and may be materially wrong where evidence is thin. Nobody has inspected the property. A Report cannot see structural defects, unapproved building work, servitudes, title conditions, body-corporate finances or anything else not visible in the data available to it.
You accept the risk of relying on a Report, and you should verify anything material independently, and take professional advice, before you commit money.
To the maximum extent permitted by law, our total liability arising out of or in connection with your use of the service is limited to the amount you paid us in the 3 (three) months preceding the claim. We are not liable for indirect, incidental or consequential loss, including loss arising from decisions made in reliance on a Report.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury, for fraud or fraudulent misrepresentation, for gross negligence, or under section 61 of the Consumer Protection Act. If any part of this section is found unenforceable, the rest continues to apply.

13. Suspension & Termination

We may suspend or close an account that breaches these Terms, that is used unlawfully, or where a chargeback is raised on a legitimately authorised charge. Where we close an account for a breach you did not cause, we refund any unused paid period.

14. Governing Law & Complaints

These Terms are governed by the laws of the Republic of South Africa, and any dispute arising from them is subject to the exclusive jurisdiction of the South African courts. Before litigating, please use our complaints procedure on the Notice, Take-Down & Complaints page, which also sets out the ombud you may approach.

15. Changes to These Terms

We may update these Terms from time to time. Each version carries the version number and effective date shown at the top of this page. Material changes will be communicated to registered users by email or in-app notice before taking effect, and continued use after that date is acceptance of the updated Terms.

16. Contact

Questions about these Terms can be sent to hello@realteasy.co.za, or by post to 3 Woodmere Street, Cape Town, South Africa.